Frequently Asked Questions (FAQ)

About NuuSol

Are NuuSol sandals actually made in the USA?
Yes! Every pair is proudly made in Oregon, USA from domestic raw materials. This means consistent quality, reliable inventory, and support for American jobs.

What do customers say about NuuSol?
Here's an AI-generated, unbiased summary of what customers actually say in their reviews:

  • Most highlight the comfort and support, with many mentioning pain relief for plantar fasciitis and joint issues.

  • Customers love how they're lightweight, water-friendly, and easy to clean—perfect for everyday wear, the pool, or travel.

  • A few note they feel slightly slippery at first, but almost everyone says this goes away quickly.

  • Many call them their new "go-to" sandals and buy multiple pairs in different colors.

👉 Read real customer reviews here.

What is EVASOL?
EVASOL is our proprietary foam blend—soft, supportive, and lightweight. It molds to your feet over time for a custom fit, while staying water-friendly, slip-resistant, antimicrobial, and machine washable.

How does NuuSol support sustainability?
All NuuSol sandals are made in the USA, reducing the carbon footprint of imports. Plus, EVASOL lasts season after season, so you replace less and waste less.

Do you accept used NuuSol shoes for donation?
We donate new pairs through Soles4Souls. For gently used shoes, donate directly at soles4souls.org.

Comfort & Fit

Are NuuSol sandals good for recovery?
Yes! The contoured footbed and arch support help reduce stress on joints, making them great for post-workout recovery and all-day wear.

Are they comfortable right away?
They might feel a little slick and stiff at first—that's normal with new EVASOL. After about an hour of wear, they soften up and mold to your feet, and that initial feeling never comes back. From then on, they just get more comfortable with every step.

Do they help with plantar fasciitis?
Yes. The arch support, deep heel cup, and shock-absorbing EVASOL foam help relieve pain from plantar fasciitis and other foot conditions.

Why do they look shiny or feel slippery at first?
That slick, shiny feel comes from a thin layer of safe silicone used in production. It's harmless and fades within the first hour of wear. Once it's gone, it never comes back. If you'd like to speed it up, just rub the footbed with a dry towel.

Do they fit true to size?

  • Women: Run true to size. If between sizes, round up.

  • Men: Run about a half-size small—round up if between sizes.

  • Kids: Available in sizes 11–3 in select styles.

  • Half sizes: Not offered. If you're in between, we recommend sizing up.

👉 You'll find a size chart on each product page for quick reference, and you can view our full size guide here: NuuSol Size Chart.

Care & Durability

Are they good for wet or hot conditions?
NuuSol sandals are water-friendly, slip-resistant, and buoyant. Just avoid leaving them in direct heat (like a hot car), which may cause shrinkage. Store them in the shade when not in use.

How do I clean them?
Toss them in a cold wash cycle or scrub with soap and water. Skip heat to keep their shape.

Ordering & Shipping

When will my order ship?
Most orders ship within 1–2 business days. You'll get tracking by email once it's on the way.

Do you offer free shipping?
Yes—orders over $70 ship free. Details on rates and delivery times are on our Shipping Page.

How do I track my order?
You'll get a tracking number by email as soon as your order ships. You can track it through that link or your order confirmation.

Where can I try them on?
Visit one of our retailers to experience NuuSol comfort in person. Use our Store Locator to find a shop near you.

Returns, Exchanges & Warranty

What's your warranty and return policy?

  • Warranty: 6 months against defects.

  • Returns/Exchanges: We accept consumer returns within 40 days of purchase. Start here: Returns & Exchanges Page.

What’s covered under warranty?
If a defect arises under normal use, we’ll replace your product with a new pair.

What's Covered:
✔ Severe marks or dents that won't come out
✔ Noticeable streaks or color contaminants
✔ Rip or tear in the strap
✔ Clog snap/button breakage

What's Not Covered:
✘ Damage from improper use or care (including shrinkage from heat exposure)
✘ Normal wear and tear
✘ Modifications or alterations made by the user

How do I file a warranty claim?
Head to our Warranty Page and fill out the quick claim form.

Additional Information

Do you offer gift cards?
Yes—perfect for sharing comfort with friends and family. Get one here.

Do you have a rewards program?
Yes! Earn points on every purchase with our NuuSol VIP Rewards. Learn more here.

Do you offer wholesale pricing?
Yes—we love partnering with retailers. Visit our Wholesale Page or Contact Us.